My reader will not scan the tag

Support Team

Activate Reading Mode by a short press of the button. The reader will buzz once and a white light will begin to flash for about 10 seconds. The reader is in reading mode. Hover above the tag - ideal distance is 3-8mm
A successful read is indicated by a double buzz and a green light for 5 seconds.
After reading the reader goes back to connected/powersave mode. A further scan from this will require a new quick button press to activate reading mode.
Possible reasons if tag still will not scan
- The tag has not been synced successfully (see user guide *here*)
- The reader is not connected
- The reader is connected to another account/app
- The reader needs charging
- The reader is too far away to detect the tag signal. Please bring the reader closer to the tag