Can devices and readers be on the same account or a different account? Support Team May 07, 2020 09:15 Updated Follow Either is possible. Log in to either the same app account or different ones and connect your reader accordingly. Related articles Creating a Master Account; Creating a User Account My reader scanned the tag but gave me an error message "Unable to Scan. The product belongs to another group" Comments 0 comments Please sign in to leave a comment.