Barcode does not find product in cabinet

SFI > Pick > Using the barcode reader

Issue: the barcode is read and is registering, but does not connect to a product that you know is loaded into the cabinet

Solution: Ensure barcode is actually present on product description

How:

Admin Portal > Data Management > Items > Relevant item

• Double click on the item you need to check
• In it's details, go to supplier and then look down for the barcode section. If that is blank, please insert the barcode there
• Don't forget to save
• Force a synchronisation to update the SFI (Shop floor interface) - instructions for how to do this are found here
• No when you scan the barcode, it will find the product for which that barcode is the indicator